IT emergency
Something has stopped — server, network, email or a workstation — and you are not a client yet? Write here. The report goes straight to me, not into a queue.
Terms, without the dance
120,00 € per hour*Billed in 15-minute increments, whatever the hour or day.
I take an emergency on when capacity is free — there is no availability guarantee, and I tell you straight away if I cannot make it.
Costs start when the work starts. The first assessment of your situation costs nothing.
Existing clients: please use the support path we agreed — you are at the front of the queue anyway.
What I need to know
- What has failed, and since when?
- Who is affected — one person, a department, the whole business?
- What changed last: an update, a move, a power cut, a storm?
- What number reaches you right now?
Report an emergency
Not an emergency? Go to normal contact
All prices are final prices in euros. Under § 19 UStG (the German small-business rule) no VAT is charged, and none is shown. Hosting plans are monthly prices.